We are proud to announce that we have integrated ZenDesk with the Ignite Spot website to better assist our clients and provide the highest level of support possible. Now our clients can get help in more ways than one. Let me take you on a quick tour of how you can get support for you business as a client of Ignite Spot Outsourced Accounting.
Based on your mood for the day, pick your support channel and we'll be here to help you out!
#1: Submit a Support Ticket
You can submit support tickets and our team will respond with lightning fast customer love. All you need to do is hover over the support button in the navagation menu of ignitespot.com and select "Submit a Support Ticket". It's that easy.
#2: Check out the support forums
You can look for answers in our support forums. This is a great place to get answers to commonly asked support questions like, "How do I log into my QuickBooks file?" To view the forums, hover over the support tab in the navagation menu and select "Support Forums".
#3: Chat with us in real-time
If you need instant help, you can always chat with our staff. Let us know how we can help and we'll get right on it. Chatting with us is easy. On every page of the ignitespot.com website, there is a chat bubble in the lower right hand corner. Simply click on it and you're off to the races.
#4: Pick up the trusty phone and call us at 855-MY-IGNITE
Sometimes it's nice to hear another humans voice. We understand. If you're the kind of person that wants to talk to us over the phone, all you have to do is dial 855-MY-IGNITE and we'll be there for you.